Refund Policy

This policy applies to paid plans of the hosted Senlo service at senlo.io, operated by Igor Filippov, individual entrepreneur, Ukraine. The Free plan costs nothing, so nothing is refunded for it.

1. 14-day refund, no questions asked

If you are not satisfied with a paid plan, you can get a full refund of your first payment within 14 days of the purchase date. You do not need to give a reason, and no conditions apply: it does not matter how much of the plan you have used.

2. Renewals

A renewal payment (monthly or yearly) can likewise be refunded in full if you ask within 14 days of the renewal date. After that the renewal is non-refundable, but you can cancel at any time and the plan stays active until the end of the paid period.

3. How to request a refund

Email hello@senlo.io from the address on your account, or use the link in your invoice email. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders; refunds are issued by Paddle to the original payment method, usually within 5–10 business days depending on your bank. Paddle's own buyer terms apply alongside this policy.

4. After a refund

The organization returns to the Free plan immediately. Your data stays in place within the Free plan's limits; nothing is deleted.

See also the terms of service and privacy policy. Questions: hello@senlo.io.